We want returns to be clear and simple. Please read the details below before sending anything back.
Return window
You may request a return within 30 calendar days after delivery. The return window starts on the delivery date shown by the carrier.
Return conditions
To be eligible for a return, the item must be:
- Unused and in the same condition you received it.
- Kept in its original packaging.
- Returned because of a quality issue or another issue we approve before you send it back.
If an item does not meet these conditions, we may not be able to accept the return.
Return shipping and fees
Return shipping is free for approved returns. We do not charge a restocking fee.
Return address
5956 S Placita Picacho El Diablo, Tucson, AZ 85706, United States.
How to start a return
Email info@seventhavenuestore.com with your order number and the reason for the return. If the return is due to a quality issue, please include clear photos. We will review your request and send return instructions. Please do not send an item back before contacting us.
Refunds
After we receive your return, we inspect it and process the refund within 1–2 business days. The refund is sent back to your original payment method. After we process it, it usually takes 7–10 business days for the refund to appear on your original payment method. This timeline can vary depending on your bank or payment provider.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us right away at info@seventhavenuestore.com or call +1 520-358-4848. We will work with you to review the issue.
Questions
If you have questions about a return or refund, contact us during our service hours: Monday – Friday, 9:00 AM – 6:00 PM Mountain Time.